Terms and Conditions

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• PLACING YOUR ORDER

You must be over 18 to place an order.

Our minimum order limit is one item – one plant.

We have no maximum order limit, providing that we have stock available and listed online.

You do not need to open an account to place an order, by using the Guest Checkout option.

If you think that you will need to change or add to your order, please open an account in advance to save your selection.

All carts will be saved for 7 days.

If you place and pay for an order and then decide to cancel it before it is shipped, a $15 administration charge will be applied to cover our admin and nursery staff time in processing this. A refund of the balance will be issued within 10 working days. Once shipped, orders cannot be cancelled.

Plant stock levels are listed on the website.

• PAYMENT

You can pay via PayPal, Visa and MasterCard credit cards and debit cards, in Australian dollars.

Prices are listed in Australian dollars and include GST.

Your order will not be picked and packed for shipping until full payment is received.

Once your order is submitted and paid for, you cannot add or change to it, or apply discounts to it retrospectively. Please be certain your order is complete and you have entered all information before you check out.

We cannot consolidate or combine two separate orders after you have placed them. All orders are processed separately.

If you place and pay for an order and then decide to cancel it before it is shipped, a $5 administration charge will be applied to cover our staff time in processing this. A refund of the balance will be issued within 7 business days.

• SHIPPING

We deliver to Australian addresses, through Australia Post and courier. We will deliver your plants by the most efficient method possible, based on your delivery location.

You can order from outside Australia, if the plants are to be delivered to an Australian address. Please allow for currency exchange fees applied by your bank.

We can deliver to PO Boxes.

We pack and ship as soon as possible after receipt of your order. Please allow on average 5-7 working days from receipt of order for packing; and 5-7 working days from date of shipment for delivery. In peak gardening times or public holiday times (eg early spring, Easter, Christmas) your order might take 10 days or more from date of shipping.. We generally do not ship from Wednesday to Friday and Monday Public Holidays, to limit the time your plants spend in transit.

Delivery of parcels depends on Australia Post, or the courier companies in urban areas, so we do not have control over this.

You will be sent an order tracking number via email as soon as we receive payment and start to process your order. We will email you to let you know when your parcel has been shipped, so you can track its progress.

Delivery charges will be shown in your checkout form.

If you have placed an order for collection from our nursery, we will contact you when the order is ready for collection, usually within 7 days. Please do not turn up without an appointment, as your plants will not be ready for collection.

• RETURNS

All our orders are hand packed with care, and leave our nursery in the very best condition possible. However, issues can arise in transit which we have no control over.

Please check your order when it arrives.

If your plant order is incorrect, or arrives in poor condition as a result of shipping issues, please contact our customer service department directly, by phone (0407 432 368) or email via the website form, as soon as possible

If you do not phone or email our customer service within 48 hours of receipt we cannot accept responsibility for any issues or delivery problems. Contacting us via our social media accounts is not a substitute, as we do not check those accounts daily and cannot track your orders through their platforms.

Let us know your full name, address, and order number if you have it, so we can track your order fast